Don't Use Barnes and Noble Online ! ! ! !

Barnes And Noble Online Bookstore Is No Longer Responsible For Their Own Computer System Errors !

Today, Sunday, August 7th, 2011 I tried to order a small used book for a mere eight dollars and change. After spending twenty minutes looking up and typing my daughter's address into the "Shipping Address" area on the order page, I then typed in my address for the "Billing Address" portion of the order page. At a certain point it asked me to verify my card information, etc. then asked me to verify my order. I checked all the information and hit the submit button.

When the verification page came up it had the name and address of a friend of mine who I ordered a book for a month ago - in both the Shipping Address and Billing Address sections of the verification page, saying "Thank You For Your Order, It is already being sent to the book dealer for shipment." I was immediately upset. I called Barnes and Noble's customer service number and the customer service representative told me that they were NOT able to fix a mistake like that when THEY CREATE IT. She went on to tell me that I AM RESPONSIBLE FOR CONTACTING THE SELLER AND STRAIGHTENING THE PROBLEM OUT ON THEIR END.

I emailed the seller and tried to contact them by phone today, which is a Sunday, and of course, no one could answer since they aren't in. Although their automated system has already prepared the book for shipping, according to the email they sent me. Ultimately, to solve the problem, I had to call my bank and cancel the transaction through a stop payment on their end. Since Barnes and Noble Online bookstore thinks that they are no longer responsible for fixing their system mistakes and chooses to act like a computer error is an act of God, then, I will no longer use them.

Be Careful Out There, Arizona Mildman