------------------------------------------------------ ARIZONA MILDMAN HOAX REPORT: August 2011

Monday, August 8, 2011


This is a copy of the email BARNES & NOBLE SENT ME when their computer system at their site for B&N used books screwed up my order. They told me they can't do anything about their screw-up. Please read this:

Re: Customer Service Mail - Order Number:241749xxxx (KMM314xxx76V23xxxL0KM)
service to me
show details 10:11 AM (4 hours ago)
Dear Steve Walker,

Thank you for inquiring about your order #241749xxxx.

We are unable to change the shipping information on your Marketplace
order as you have requested. Marketplace items are shipped directly by
our independent Marketplace Sellers, who begin the shipping process soon
after they are notified that the item has been purchased. Please
contact the seller directly to determine whether the shipping
information can be changed. The seller's email address can be found in
the confirmation email that you received shortly after placing your
order. You can email the seller at a.teambooks@a-teambooks.com.

Please provide the full shipping address, order number, and title of the
item to the seller so that they are able to make the correction if
possible. The seller will provide you with an update as to whether they
were able to make the correction.

If the package is returned to the seller as undeliverable, a credit will
be issued to your original method of payment and an email confirmation
of the return will be sent to you. If the package was shipped to the
original address, and you have mail forwarding initiated with the postal
service, delivery should be made to your current address.

Your order was accepted by the Marketplace Seller on August 7, 2011. The
shipping method selected for the order usually takes 4-14 business days
in transit. Please note: Business days are Monday through Friday,
excluding holidays observed by the Post Office. We anticipate delivery
of your order on or around August 26, 2011.

The shipper has not obtained or provided a tracking number for your

If you do not receive your package by the date above, kindly contact the
Marketplace Seller via the seller's email address

We regret any inconvenience that this may have caused.


Customer Service Representative
Barnes & Noble

Original Message Follows:

Please read the original post following this one:

The point is, if you sell me something on your website, YOU ARE THE SELLER. I didn't send my money to a computer, I sent it to Barnes and Noble as they are supposed to be in charge of collecting the money and distributing the product to the buyer's selected shipping address. When someone puts in a shipping address and their system changes it because the system has an erroneous flaw in it, then it is NOT THE CUSTOMER'S FAULT!

Sunday, August 7, 2011

Don't Use Barnes and Noble Online ! ! ! !

Barnes And Noble Online Bookstore Is No Longer Responsible For Their Own Computer System Errors !

Today, Sunday, August 7th, 2011 I tried to order a small used book for a mere eight dollars and change. After spending twenty minutes looking up and typing my daughter's address into the "Shipping Address" area on the order page, I then typed in my address for the "Billing Address" portion of the order page. At a certain point it asked me to verify my card information, etc. then asked me to verify my order. I checked all the information and hit the submit button.
When the verification page came up it had the name and address of a friend of mine who I ordered a book for a month ago - in both the Shipping Address and Billing Address sections of the verification page, saying "Thank You For Your Order, It is already being sent to the book dealer for shipment." I was immediately upset. I called Barnes and Noble's customer service number and the customer service representative told me that they were NOT able to fix a mistake like that when THEY CREATE IT. She went on to tell me that I AM RESPONSIBLE FOR CONTACTING THE SELLER AND STRAIGHTENING THE PROBLEM OUT ON THEIR END.
I emailed the seller and tried to contact them by phone today, which is a Sunday, and of course, no one could answer since they aren't in. Although their automated system has already prepared the book for shipping, according to the email they sent me. Ultimately, to solve the problem, I had to call my bank and cancel the transaction through a stop payment on their end. Since Barnes and Noble Online bookstore thinks that they are no longer responsible for fixing their system mistakes and chooses to act like a computer error is an act of God, then, I will no longer use them.
Be Careful Out There, Arizona Mildman