------------------------------------------------------ ARIZONA MILDMAN HOAX REPORT: BARNES & NOBLE PASSING THE BUCK

Monday, August 8, 2011


This is a copy of the email BARNES & NOBLE SENT ME when their computer system at their site for B&N used books screwed up my order. They told me they can't do anything about their screw-up. Please read this:

Re: Customer Service Mail - Order Number:241749xxxx (KMM314xxx76V23xxxL0KM)
service to me
show details 10:11 AM (4 hours ago)
Dear Steve Walker,

Thank you for inquiring about your order #241749xxxx.

We are unable to change the shipping information on your Marketplace
order as you have requested. Marketplace items are shipped directly by
our independent Marketplace Sellers, who begin the shipping process soon
after they are notified that the item has been purchased. Please
contact the seller directly to determine whether the shipping
information can be changed. The seller's email address can be found in
the confirmation email that you received shortly after placing your
order. You can email the seller at a.teambooks@a-teambooks.com.

Please provide the full shipping address, order number, and title of the
item to the seller so that they are able to make the correction if
possible. The seller will provide you with an update as to whether they
were able to make the correction.

If the package is returned to the seller as undeliverable, a credit will
be issued to your original method of payment and an email confirmation
of the return will be sent to you. If the package was shipped to the
original address, and you have mail forwarding initiated with the postal
service, delivery should be made to your current address.

Your order was accepted by the Marketplace Seller on August 7, 2011. The
shipping method selected for the order usually takes 4-14 business days
in transit. Please note: Business days are Monday through Friday,
excluding holidays observed by the Post Office. We anticipate delivery
of your order on or around August 26, 2011.

The shipper has not obtained or provided a tracking number for your

If you do not receive your package by the date above, kindly contact the
Marketplace Seller via the seller's email address

We regret any inconvenience that this may have caused.


Customer Service Representative
Barnes & Noble

Original Message Follows:

Please read the original post following this one:

The point is, if you sell me something on your website, YOU ARE THE SELLER. I didn't send my money to a computer, I sent it to Barnes and Noble as they are supposed to be in charge of collecting the money and distributing the product to the buyer's selected shipping address. When someone puts in a shipping address and their system changes it because the system has an erroneous flaw in it, then it is NOT THE CUSTOMER'S FAULT!

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